Question 1

How do I become a client of Expens Accounting?

Accepted Answer

Book a free consultation or request a quotation. We review your licence, activity, transaction volume and current records, then send a scope and fee proposal. Once approved we issue an engagement letter, collect your KYC documents and agree a start date — most clients are fully onboarded within one week.

Question 2

What documents do you need to start?

Accepted Answer

Trade licence, Memorandum of Association, Emirates ID and passport copies of owners and authorised signatories, VAT and Corporate Tax registration certificates (if issued), bank statements for the period we will process, and access to your existing accounting file or the last set of financial statements.

Question 3

Can you take over from our previous accountant mid-year?

Accepted Answer

Yes. We run a handover review of opening balances, VAT positions and outstanding filings, list anything that needs correcting, and agree the fix before we start regular processing. This avoids inheriting errors that would surface in a later FTA review.

Question 4

Do you work with start-ups and small companies?

Accepted Answer

Yes. We support new mainland and free zone entities from their first transaction, including chart of accounts setup, VAT and Corporate Tax registration, and monthly bookkeeping scaled to your volume.

Question 5

How often will my books be updated?

Accepted Answer

Standard engagements are processed monthly, with management accounts issued within an agreed number of working days after you send the month's documents. Quarterly and weekly cycles are available where transaction volume or reporting needs require it.

Question 6

Which accounting software do you use?

Accepted Answer

We work in Zoho Books, QuickBooks, Xero, Tally and most common UAE-market systems. If you have no system yet, we recommend and implement one — Zoho Books is our default for UAE VAT and Corporate Tax compliance.

Question 7

How do I send you my invoices and receipts?

Accepted Answer

Through a shared cloud folder, directly into your accounting software, or by email to your assigned accountant. We agree one method at onboarding so nothing is duplicated or lost, and we confirm receipt of each month's pack.

Question 8

What reports will I receive?

Accepted Answer

A monthly pack containing the profit and loss statement, balance sheet, cash position, receivables and payables ageing, and a short commentary on anything unusual. Additional reporting — budget variance, project or branch profitability, investor packs — can be added to scope.

Question 9

Do you prepare year-end financial statements?

Accepted Answer

Yes. We prepare IFRS-compliant annual financial statements and supporting schedules, and we liaise with your appointed auditor through the audit, including responding to queries and preparing audit adjustments.

Question 10

Who is responsible for filing my VAT and Corporate Tax returns?

Accepted Answer

We prepare and submit the returns through EmaraTax on your behalf under the agreed scope, and we send you the figures for approval before filing. Legal responsibility for the return stays with the taxable person, so your written approval is always requested first.

Question 11

How will I know when a deadline is coming?

Accepted Answer

Your filing calendar is visible in the client dashboard, and we send reminders ahead of each VAT period and the Corporate Tax return date. We also confirm the documents we still need in time to file without a rush.

Question 12

What happens if a filing is late or a penalty is issued?

Accepted Answer

We review the notice, identify the cause, and advise on the correct route — payment, reconsideration request or voluntary disclosure — with the supporting file prepared. Where a penalty results from our processing error, we handle it at our cost.

Question 13

Do you handle FTA audits and information requests?

Accepted Answer

Yes. We assemble the requested records, reconcile them to the returns, draft the responses and attend or support the review, keeping you informed at each step.

Question 14

How long must I keep my accounting records?

Accepted Answer

UAE tax legislation requires records to be retained for at least 5 years after the end of the relevant tax period, and longer for real estate records. We keep an organised digital archive of everything we process for you.

Question 15

What is the client dashboard for?

Accepted Answer

It is your private area for saved tax estimates, the status of your VAT and Corporate Tax filings, secure messages with our team, and your company profile including TRN and contact details.

Question 16

How do I save a tax estimate?

Accepted Answer

Run any calculation on the UAE Tax Calculator while signed in and select "Save to my dashboard". The full breakdown is stored under your account and can be deleted at any time.

Question 17

Who can see the information in my dashboard?

Accepted Answer

Only your account and our engagement team. Records are separated at the database level, so one client's data can never be returned to another client's session.

Question 18

How do I send documents or questions to my accountant?

Accepted Answer

Use the Messages tab in the dashboard for questions and status updates — replies from our team appear in the same thread. For large or confidential files, email your assigned accountant or use the shared folder agreed at onboarding.

Question 19

I forgot my password — how do I get back in?

Accepted Answer

Use the password reset link on the sign-in page and follow the email you receive. If the email does not arrive, contact us and we will confirm the address registered to your account.

Question 20

How are your fees calculated?

Accepted Answer

Fees are fixed for a defined monthly or annual scope, based on transaction volume, number of bank accounts and entities, VAT complexity and reporting requirements. One-off work such as registration, catch-up bookkeeping or liquidation support is quoted separately before it starts.

Question 21

Are there any hidden charges?

Accepted Answer

No. Anything outside the agreed scope is quoted and approved by you in writing before we begin. Government fees and third-party costs are passed through at cost.

Question 22

Who will I deal with day to day?

Accepted Answer

A named accountant handles your file, supported by a reviewing manager who signs off filings and financial statements. You have direct contact details for both.

Question 23

Can I change or cancel my engagement?

Accepted Answer

Yes, with the notice period stated in your engagement letter. On exit we hand over your complete accounting file, reconciliations and supporting documents so any successor can continue without gaps.

Client FAQ

Getting started with us

Bookkeeping and reporting

Deadlines, filings and compliance

Using your client dashboard

Fees and service

Related pages

UAE Tax FAQ

Client dashboard

UAE Tax Calculator

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